1. Types of Information We Collect
Information you give us. We collect information you voluntarily provide to us, such as the following:
Registration information. If you sign up for an account or use the Services, we may collect certain personal information from you, meaning information about you that can uniquely identify you such as your name, address, telephone number and email address, credit card information, email address, etc. (“personal information”). Upon registration, we may also collect information about you that does not uniquely identify you, such as information related to your account settings and preferences, if you choose to provide us with such information.
Information from other sources.
Usage and Device Information. When you access and use the Services, we may collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools that collect information about visitor traffic on the Services. The information we may collect by automated means may include (i) usage information such as your IP address, browser information and other information related to your visit to and use of the Services; and (ii) information about the device you use to access and use the Services, such as your hardware model, operating system version, unique device identifiers and mobile network information including your phone number. All usage and device information may be associated with your Fluid account.
Location Information. When you access and use the Services using a mobile device, we may collect and process information about your actual location through GPS signals or other technologies that determine location, including, but not limited to device latitude/longitude, accuracy, heading, speed, and altitude, cell tower and Wi-Fi access point information. All location information may be associated with your Fluid account. If you consent to providing Fluid, or our third party partners, with your location information, we monitor, collect and use your wireless location information, as well as other information obtained from our platform and your device, to provide you with Services. This information may include, but is not limited to: GPS data (including, but not limited to device latitude/longitude, accuracy, heading, speed, and altitude), cell tower and Wi-Fi access point information. You can use your wireless device to obtain a wide array of services based on the approximate location of the device, referred to as Location-Based Services, or LBS. The information you receive in connection with your use of LBS may include information related to your designated charity. When you participate in an LBS campaign, you will receive prior notice and must give your consent before your location is used or shared.
We will provide information related to you and your donation to your other Users.
We may release information necessary to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Fluid, our Users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may engage other companies and individuals to perform functions on our behalf and will provide information necessary to perform their functions. (For example: research and education data analysis, processing credit card payments, and providing customer service.)
If you wish to opt-out or unsubscribe to any service or charitable campaign, please contact us through email, facsimile or US Mail as provided below. In addition, to opt-out, you can simply send “STOP” to the Fluid short code.
Third-Party Partners. We may also collect information about you from our third-party partners, as further described below.
2. How We Use Your Information
We may use the information we obtain about you to (i) register you for an Fluid account; (ii) provide services you have requested; (iii) provide you with location-based services (“LBS”) when you participate in an LBS campaign; (iv) provide you and Borrowers or Sharers with information related to you and your share or items; (v) respond to your questions and comments and provide customer support; (vi) operate, evaluate and improve the Services and our business; (vii) analyze trends and statistics regarding visitors’ use of the Services; and (vii) enforce our Terms and Conditions or other agreements.
We may also utilize information obtained from you to collect additional information about you from our third-party partners and may combine information that we obtain from you with information from such third-party partners.
We may also use the information we obtain about you in other ways with your consent.
Information We Share
We may disclose your personal information as necessary to (i) comply with a law, regulation or legal request; (ii) enforce or apply our Terms and Conditions or other agreements; or (iii) protect the rights, property, or safety of Fluid and any person. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We may engage our third-party partners, service providers, or individuals to perform functions on our behalf and will provide them with personal information and other information as necessary for them to perform their functions. For example, we may engage third parties to conduct research and education data analysis, process payments, and provide customer service.
3. Your Choices
We offer you the following choices about what information we collect from you and how we communicate with you:
Cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the features of the Services.
Marketing Emails and Texts. You may choose not to receive marketing emails and text communications from us by clicking on the unsubscribe link in the marketing emails or by texting the word STOP to the short code from which you are receiving Fluid text messages.
Location Information. When you use access and use the Services on your mobile device, you may choose not to share your location details with us by adjusting your device’s location services settings. For instructions on changing the relevant settings please contact your service provider or device manufacturer.
Fluid uses reasonable efforts to protect your personal information by using industry-standard encryption technologies when transferring and receiving your personal information. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
5. Data Transfers and Retention
Fluid processes personal information on our servers. Irrespective of which country you reside in or from which you supply information, you authorize Fluid to use your information in the United States or any other country where Fluid operates. We may process your personal information on a server located outside the country where you live. By accessing and using the Services, you consent to the transfer of your personal information to countries outside of your country of residence.
6. Policy Towards Children
Our Services are not directed to persons under 13. Fluid does not knowingly collect or solicit personal information from, anyone under the age of 13. Any personal information we receive from people we believe to be under 13 will be deleted from our system. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org and we will delete such information from our system.
7. Access and Correction
You may obtain a summary of your personal information retained by us, or modify, correct, change or update such information by contacting Fluid as provided below. You can also request to have Fluid remove personal information you have previously provided to us by contacting us as provided 1 below. In some cases, removal may be impossible.
8. Links and Third Party Websites
Our Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with Fluid. Fluid is not responsible for links to or content of any websites not affiliated with Fluid, any use of those websites, or the privacy practices of those websites. We recommend that you review the content and policies of all websites that you visit.
9. Modifications and Updates to this Policy
10. Contact Us
You can contact us at:
Fluid Market, Inc.
PO BOX 351618
Westminster, CO 80035
Or by Email: email@example.com