Your safety is extremely important to us at Fluid!

 Here’s what we do to ensure you have a seamless and worry-free experience on Fluid.


We insure all items (not including vehicles) up to $1Million - so if anything is damaged by a borrower, we’ve got you covered. We will replace the item or cover the repair damage.

For our vehicle insurance, visit our Vehicle Insurance tab in our Lender Guidelines under Support & Safety menu tab. We've got you covered on those, too.

Customer Service

Give us a shout at if you ever have an issue - we’ll get back to you within 24 hours (usually a lot sooner!).


All Users must create an account, verify their phone number and provide payment information before they can request a reservation or confirm a reservation.

Profile Pictures

We highly encourage profile pictures for all users, so you can see who you’re sharing with!

In-App Monetary Transactions

Fluid processes all transactions through Stripe within the app, so no loose cash or miscalculations or confusion! To read more about Stripe's security, go to

At the end of the day, we work hard every day to assist all users and provide a safe place to get whatever you need, when you need it.